DAMAGE CLAIMS: If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by emailing Customer Service. Notice of damage must be given to TireBooties.com within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you.
We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new TireBooties®. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship new item(s) right away or if “Custom Size” as soon as possible. You will not be charged for a new replacement part or a new items and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.
Please note that damage to an item will be remedied promptly with a shipment of a new items. If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an CRA number from TireBooties.com Customer Service. Non-Defective returns are refunded at the purchase price minus original shipping costs and a 20% restocking fee. Custom size orders are non returnable and are considered final.
RETURNS: Before returning a product, you must first contact TireBooties.com Customer Service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. TireBooties.com will not accept returns without a CRA number. Send an e-mail to customer service to request a CRA number. NOTE: You must ship the product to TireBooties.com within 5 days of the date that TireBooties.com issues the Credit Return Authorization number as follows:
- Ship back all products you are seeking to return to TireBooties.com and for which you received a CRA number.
- Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
- Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of your return, TireBooties.com will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees within 30 days.
RESTOCKING FEES: Unless the product is defective or the return is a direct result of a TireBooties.com error, TireBooties.com may charge a restocking fee of up to 25% of the purchase price paid. TireBooties are warranted for indoor use on smooth surfaces.
Please Note: All orders are custom sizes. It is the responsibility of the purchasing company/person to measure the diameter, depth and rubber profile height of the tire covers before ordering. If tire sizes are not correct and they are sizes we can restock there will be a 25% restocking fee and shipping is the responsibility of the purchasing party. If the size is an abnormal size which we would not stock, the purchaser is responsible for the expense of the tire coves. PLEASE make sure the size is correct. Once in production we are unable to change the sizes.